A. FirstCry Club is a combined loyalty prog. for FirstCry online users & FirstCry stores. Customers can avail benefits of Club membership both online and at stores (excluding Babyhug & Carters).
A. There are some combined benefits, some online specific or store specific benefits. Please refer benefits table mentioned below for all details
| Online Benefits | Duration | ||
|---|---|---|---|
| Title | Description | 3 Months | 12 Months |
| Exclusive Discount Pricing | Get upto 5% additional discounts on products | Yes | Yes |
| Premium Offers & Deals | Extra discount on coupons & Exclusive payment offers | Yes | Yes |
| Special Sale Events & Access | Exclusive sales events & Early sale access for club Users | Yes | Yes |
| Loyalty Cash Benefits | Earn 2x(double) or 3x(triple) loyalty points as per the membership duration | 2x | 3x |
| Discount on Intellikit Subscriptions | Extra 10% discount on Intellikit subscriptions | Yes | Yes |
| Shipping Cost Savings | For Non-club users, minimum order value to get free shipping is Rs 699. For 3 Months club users, its Rs. 499 and for 12 Months club users, shipping is completely free. | Free shipping above Rs. 499 | Free shipping on any order value |
| Free FirstCry Playbees App Subscription | Free subscription of Firstcry Edutainment app- FirstCry Playbees for the duration of club membership | Yes | Yes |
| Free Baby Gear Assembly Service | Free baby gear assembly service for club users | Yes | No |
| Birthday Gift Coupons | Firstcry will make your child's birthday special. Get return gifts worth of total Rs. 2000 (20 Birthday coupons of Rs. 100 each) | Yes | No |
| Store Benefits | 3 Months | 12 Months | |
| Exclusive Discount Pricing | Get upto 5% additional discounts on products(on non-apparels only) | Yes | Yes |
| Premium Offers | Extra discount on coupons for club users | Yes | Yes |
| Special Sale Events & Access | Exclusive sales events & Early sale access for club Users | Yes | Yes |
| Loyalty Cash Benefits | Earn 2x(double) or 3x(triple) loyalty points as per the membership duration | 2x | 3x |
| Exclusive Store Coupons | Get 3 coupons worth Rs. 6,00 & 12 coupons worth Rs. 7,800 for 3- & 12-months club membership respectively | 3 Coupons | 12 Coupons |
| Discount on Intellikit Subscriptions | Extra 10% discount on Intellikit subscriptions | Yes | Yes |
| Free FirstCry Playbees App Subscription | Free subscription of Firstcry Edutainment app- FirstCry Playbees for the duration of club membership | Yes | Yes |
| Birthday Gift Vouchers | Firstcry will make your child's birthday special. Get return gifts worth of total Rs. 2000 (20 Birthday coupons of Rs. 100 each) | Yes | No |
A. There are some benefits exclusive to 12 Months club users only. There are also some benefits with which 12 Months club users will get additional savings. Please refer above table for details on benefits difference between 3 & 12 months
A. If a benefit is exclusive to stores or online, it can be used on that channel only.
A. With Exclusive discount pricing benefit, Club members will be eligible to get additional discount up to 5% on the products on which extra Club discount is available
A. Premium offers & deals benefits include:
A. For Club users, some sale events will start a few hours early. They will also get additional coupon/product discounts during the sale events.
*Please note that not all events will start early. FirstCry reserves the right to decide on which events to be launched early. Club users will also get the benefit of dedicated sale events- i.e. Sale events dedicated only for club users
A. You will come to know about Early Sale Events through Notifications, Emails, and banners running across the website/app.
A. Yes, Club members will get additional coupons discount on some coupons. But please note that the additional discounts may not be available on all coupons.
A. Club members will get an additional discount or cashback on some bank(payment) offers.
A. You will come to know about Additional Bank offers for Club Members through Notifications, Emails, and banners running across the website/app.
A. Club Members will get up to an additional 10% discount on Intellikit Subscription bought online or from stores. Please note that this discount is applicable on a subscription only and not on intellikit boxes bought separately.
A. Club Members will get Loyalty Cash benefits based on their subscription plan. If you buy 3 months membership plan, you will get 2x (double) LC points benefit and if you buy 12 months membership plan, you will get 3x (triple) LC points. It means that Club users will get either 2x or 3x LC compared to what they are supposed to get as per the LC allocation logic of FirstCry
A. Club Members who have bought 12 Months subscription plan will get Baby Gear Assembly Service free of cost. This benefit is not for 3 Months Club members. Free service will only be available on FirstCry serviceable pincodes. Users can check the serviceability by entering the pincode on the product details page or cart.
A. For the Club users with 12 Months of membership, 20 Birthday Gifts coupons will be sent to the customer on his child’s birthday by email. Each coupon will be 100 Rs. value. Customers can distribute these coupons as a return gift. Users can also check the coupon details by visiting the My Account section on FirstCry web/apps platforms.
Please note that this benefit is not available for 3 Months Club users.
A. Birthday gift coupons can’t be used by the club user to whom it was sent, as it’s a return gift. It can only be used by the users to whom it is gifted. One user can use the birthday gift coupons only once.
A. Club customers will receive the Gift coupons only once during the Club membership period on the occasion of his/her child’s birthday. In case of more than one child details added to the FirstCry account, the user will still get this benefit only once
A. Club users will enjoy a lower shipping barrier on their orders, that is Rs. 499 for 3 months club users and no minimum order barrier for 12 months club users. FirstCry charges Rs. 50 as the shipping charges for the orders below Rs. 699 value.
3 months club users will be able to save Rs. 50 shipping cost for the orders between Rs. 499 & Rs. 699.
12 months club users will be able to save Rs. 50 shipping cost for any order below Rs. 699.
A. Club users will get a free subscription to the FirstCry Playbees edutainment app for the Club membership duration. Know more about this app- https://playbees.firstcry.com/
A. As a part of Club membership, 3 months Club user will get 3 store coupons, worth Rs. 100, 200 & 300, & 12 months club user will get 12 coupons, worth Rs. 100 to Rs. 1200.
A. 1st coupon of Rs. 100 will be available for the user to use within 24 hours of joining club membership. The next coupon will be available to users after one month of usage of the previous coupon. If a user hasn’t used the previous coupon, the next coupon will not be activated.
A. No, FirstCry will keep adding new benefits/features in the Club membership to provide more value to customers. FirstCry can also modify/remove current benefits as it seems fit. FirstCry reserves the right to decide on the availability of newly added/modified benefits to the existing Club users.
A. FirstCry reserves the right to remove any benefit (from the current list) for the new users who are buying the membership or for the existing users. For existing users, the benefit may/may not be removed as per the policy of FirstCry.
A. Additional product and coupon discount benefit for Club users will be applicable on selected products, but not limited to any specific category or sub-category. Products on which discount is applicable can vary from time to time, as per the policy of FirstCry.